Refund and Returns Policy

Overview

At HUMBLE SCENE SDN. BHD., we are dedicated to delivering high-quality motor vehicle parts, tools, and accessories to our customers. We understand that circumstances may arise where an order needs to be cancelled or a product returned. This policy outlines our procedures and guidelines for cancellations, returns, and refunds.

2. Cancellation Policy

We allow order cancellations within 12 hours of the purchase being made.

2.1 How to Cancel

To cancel your order, please contact us via email at humble-scene@outlook.com with the subject line:
“Order Cancellation – [Your Order Number]”

Please include the following information:

  • Your full name

  • Order number

  • Reason for cancellation

If your request is received within the 12-hour timeframe and the order has not yet been processed or dispatched, we will cancel your order and issue a full refund to your original method of payment.

If the cancellation request is made after the 12-hour period, the order may already be in the process of dispatch or delivery. In such cases, cancellation may no longer be possible, but you may proceed with a return once the item is received, in accordance with our return policy.

3. Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of the delivery date for a refund, provided it meets the conditions listed below.

3.1 Return Eligibility

Items are eligible for return if:

  • The return request is made within 30 calendar days from the date of delivery

  • The item is unused, uninstalled, unmodified, and returned in its original packaging

  • All original parts, tags, manuals, and accessories are included

  • The product is in resalable condition

  • Proof of purchase (such as invoice or order confirmation) is provided

Items that are damaged due to misuse, improper installation, or modification may not be eligible for a refund.

3.2 How to Initiate a Return

To begin the return process, please email humble-scene@outlook.com with the subject line:
“Return Request – [Your Order Number]”

Include the following in your message:

  • Your full name and contact number

  • Order number

  • Reason for return

  • Clear photographs of the item (if damaged or faulty) and its original packaging

We will review your request and respond with further instructions within 2–3 business days.

4. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If your return is approved:

  • Refunds will be processed to your original method of payment

  • Please allow 7 to 14 business days for the refund to reflect, depending on your bank or payment provider

You will receive a confirmation email once the refund has been processed.

5. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or you receive an incorrect item, please notify us within 3 days of delivery by emailing humble-scene@outlook.com.

Be sure to include:

  • Your order number

  • A detailed description of the issue

  • Photographs of the received item, packaging, and any visible damage

We will evaluate your claim and offer an appropriate resolution, which may include a replacement or a full refund.

6. Important Notes

  • Returned products must pass our inspection before a refund is issued

  • Products returned without prior communication and approval may not be accepted

  • We recommend using proper packaging and tracking methods when returning items to ensure safe transit back to us

7. Contact Us

If you have questions about this policy or need assistance with an order, please contact us:

HUMBLE SCENE SDN. BHD.
Email: humble-scene@outlook.com
Address: 4396, Jalan Raja Uda, Sin Tat Garden, 12300 Butterworth, Pulau Pinang, Malaysia